FlixLatino

Help Center

Frequently asked questions

Quick answers about plans, canceling, devices, and logging in.

1About FlixLatino

What is FlixLatino?

FlixLatino is a Spanish-language streaming service. It offers current, award-winning movies, series, and documentaries starting at $4.99/month (see Plans & Pricing below for details). Everything is in HD and made in Spanish, including new movies that premiere at the same time as they do in Latin America and Spain. Once a title is available, you can watch it as many times as you want.

Does FlixLatino offer a free trial?

Yes. Both the Basic and Premium plans include a 7-day free trial for new subscribers. During the trial, you get full access to the entire catalog. If you don’t cancel before the trial ends, your paid subscription starts automatically. To avoid being charged, cancel before the trial ends — see "Canceling Your Subscription" below.

How much does a FlixLatino subscription cost?

FlixLatino has two paid plans:

FlixLatino Basic — $4.99/month or $44.99/year (about 3 months free)

  • Full catalog of movies, series, and shows, with new titles every week
  • HD streaming, no ads
  • Watch on up to 2 screens at once
  • New episodes released weekly, one at a time

FlixLatino Premium — $5.99/month or $53.99/year

  • Everything in Basic
  • Watch on up to 4 screens at once
  • Download shows to watch offline
  • Full seasons available all at once (no weekly wait)
What does my subscription include?

Your subscription gives you access to FlixLatino’s full catalog: movies, series, and documentaries, with new titles every week and a refreshed lineup every month. You can stream on the platform of your choice (see how many screens you can use above). Every plan also includes FlixLatino Kids, a profile with content made for children.

What platforms is FlixLatino available on?

FlixLatino works on iOS, Android, Apple TV, Chromecast, Amazon Fire TV, Roku, the web, and Samsung and VEWD Smart TVs. Your account works on all of them — it doesn’t matter which platform you signed up on. You can download the app and log in on any of the others.

What kind of programming does FlixLatino offer?

FlixLatino offers award-winning movies, series, and documentaries made in Spanish, from every Spanish-speaking country. Everything is in the original Spanish audio, in the best quality available. New movies premiere every Thursday, and new series premiere every Saturday. The catalog is refreshed every month by genre and country.

2Canceling Your Subscription Through Other Providers

If you subscribed to FlixLatino through another provider, cancel your subscription with that provider — not with FlixLatino. Common providers include:

  • Apple App Store
  • Google Play
  • Amazon
  • Roku
  • Amazon Prime Video Channels
  • The Roku Channel

Follow the steps for your provider below. If you subscribed directly on FlixLatino.com, see "Subscribed Directly Through FlixLatino.com?" near the end of this section.

Important: Once your free trial ends, you’ll be billed automatically unless you cancel first.
Note: Subscriptions are paid in advance and can’t be refunded. After you cancel, you’ll usually keep access until the end of the period you already paid for.
Apple App Store

If you subscribed through the Apple App Store, cancel from your Apple Account.

On iPhone, iPad, or Mac

  1. Open Settings.
  2. Tap your name (your Apple Account).
  3. Tap Subscriptions.
  4. Tap FlixLatino.
  5. Tap Cancel Subscription.
  6. Confirm.
Note: Don’t see FlixLatino under Subscriptions? Make sure you’re signed in with the Apple Account you used to subscribe. If it’s the right account and you’re still being charged, you may have subscribed through the FlixLatino website instead — cancel from FlixLatino.com (see below).
Note: Canceling stops future billing at the end of your current billing cycle. You’ll keep access until then. To start again later, restart your membership from the Account page on FlixLatino.com.
More info: Apple Support — Cancel a subscription.
Google Play

If you subscribed through Google Play, cancel from the Google Account you used to subscribe.

On an Android device

  1. Open the Google Play Store.
  2. Make sure you’re signed in with the Google Account you used to subscribe.
  3. Go to Subscriptions.
  4. Tap FlixLatino.
  5. Tap Cancel subscription.
  6. Follow the prompts to confirm.
Note: Don’t see FlixLatino, or still being charged? Make sure you’re signed in with the right Google Account. If it’s correct, you may have subscribed through the FlixLatino website instead — cancel from FlixLatino.com (see below).

On a computer

  1. Go to your Google Play Subscriptions.
  2. Find FlixLatino.
  3. Click Manage.
  4. Click Cancel subscription.
  5. Choose a reason, then click Continue.
Note: Canceling stops future billing. You’ll keep access until your current billing period ends.
More info: Google Play — Manage subscriptions.
Video walkthrough: https://www.youtube.com/watch?v=IHQMU1-jVTU
Amazon

If you subscribed through Amazon, cancel from your Amazon account at amazon.com/appstoresubscriptions:

  1. Log in with your Amazon username and password.
  2. Select Your Account.
  3. Select Your Video Subscriptions.
  4. Next to FlixLatino, select Manage Subscription.
  5. Select Cancel Subscription.
More info: Amazon — Manage Subscriptions.
Roku

If you subscribed through Roku, cancel using any of these methods.

From your Roku streaming player (remote with a * button)

  1. Find and highlight the FlixLatino channel.
  2. Press the * (options) button on your remote.
  3. Select Manage Subscription.
  4. Select Unsubscribe.

From the Channel Store

  1. Find FlixLatino in the Channel Store.
  2. Select the channel.
  3. Select Manage Subscription.
  4. Select Unsubscribe.

From a web browser

  1. Log in to your Roku account at my.roku.com.
  2. Select Manage Your Subscriptions.
  3. Select the FlixLatino subscription.
  4. Select Unsubscribe.
Note: Under My Subscriptions, you can also see the terms, status, and renewal date for each channel subscription.
Note: You’ll usually keep access until the end of your current billing period after you cancel.
Important: Removing the FlixLatino channel from your Roku device does not cancel your subscription.
More info: Roku — Manage or cancel subscriptions.
Amazon Prime Video Channels

If you subscribed as a Prime Video Channel, cancel through Amazon Prime Video.

  1. Sign in to Prime Video.
  2. Go to Account & Settings.
  3. Select Subscriptions.
  4. Find FlixLatino under your channel subscriptions.
  5. Select Unsubscribe.
  6. Confirm.
Note: Canceling your Amazon Prime membership is not the same as canceling a Prime Video Channel. Cancel the FlixLatino channel separately.
More info: Amazon Prime Video — Cancel an Add-On Subscription.
The Roku Channel

If you subscribed as a Premium Subscription through The Roku Channel, cancel from your Roku account.

  1. Sign in to the Roku account you used to subscribe.
  2. Go to my.roku.com/subscriptions.
  3. Select Manage your subscriptions.
  4. Find FlixLatino under your active subscriptions.
  5. Select Cancel, or turn off auto-renewal.
  6. Confirm.
Note: According to Roku, Premium Subscriptions bought through The Roku Channel can also be managed from Roku’s subscription page.
More info: Roku — Manage subscriptions.
Subscribed Directly Through FlixLatino.com?

If you subscribed on our website — not through Apple, Google Play, Amazon, or Roku — cancel from your account settings:

  1. Log in to your FlixLatino account on our website.
  2. Select the arrow icon in the top-right corner.
  3. Select Account.
  4. Select Cancel Membership.
Need Help Canceling Your Subscription?

Having trouble canceling? Call us toll-free at +1-888-533-8395. Our support team is happy to help.

3How to Download FlixLatino on Amazon Fire TV Stick

  1. Turn on your Fire TV Stick and select Apps from the top menu.
  2. Use the directional pad to open the Apps section.
  3. Find FlixLatino, then press the center button to select it.
  4. Select Get or Download to install the app.

4How to Watch FlixLatino on Chromecast

Before you start: Make sure your Chromecast is connected to your TV and Wi-Fi, and that your phone or computer is on the same Wi-Fi network. For help connecting Chromecast, visit support.google.com/chromecast.
  1. Open the FlixLatino app on your phone or tablet, or go to our website in Chrome on your computer.
  2. Sign in, then tap the Cast icon in the upper-right corner.
  3. Select your Chromecast from the list to start FlixLatino on your TV.
  4. Select the movie or show you want, then press Play.

5How to Change Your Payment Method

If you subscribe and pay through our website, follow these steps:

  1. Log in to your FlixLatino account.
  2. Select your profile.
  3. Select the arrow icon in the top-right corner.
  4. Select Choose Another Way to Pay.
  5. Choose your payment method and enter your payment information.
Note: This only works if you pay directly through FlixLatino.com. If you’re billed through the App Store, Google Play, Amazon Fire, Verizon, or Roku, update your payment method with that provider instead.

6How to Delete a Profile

  1. Log in to FlixLatino, or select your profile icon in the top-right corner if you’re already logged in.
  2. On the "Who’s watching?" screen, select Manage Profiles.
  3. Select the pencil icon on the profile you want to delete.
  4. Select Delete Profile.
Important: Don’t delete the Kids profile that comes with your account. Doing so may cause an error with your account.

7How to Log In and Access Your FlixLatino Account

How to Log In to FlixLatino Through the Website
  1. Go to FlixLatino.com.
  2. Select Log In.
  3. Choose the login method you used when you created your account.

If you subscribed directly through the FlixLatino website

  1. Enter the email address on your FlixLatino account.
  2. Enter your FlixLatino password.
  3. Select Continue.

If you subscribed or signed up using Google

  1. Select the Google logo.
  2. Sign in with the Google account linked to your FlixLatino account.
  3. Complete any extra verification Google asks for.

If you subscribed or signed up using Apple

  1. Select the Apple logo.
  2. Sign in with the Apple ID linked to your FlixLatino account.
  3. Complete any extra verification Apple asks for.
Important: Always use the same login method you used to create your account. Using a different one may log you into a different account, or create a new one.
How to Log In to FlixLatino on an iPhone or iPad
  1. Open the FlixLatino app.
  2. On the login screen, choose the method that matches how you created your account.

If you subscribed directly through the FlixLatino website

  1. Enter the email address on your FlixLatino account.
  2. Enter your FlixLatino password.
  3. Select Log In.

If you subscribed through your Apple ID

  1. Select the Apple logo on the login screen.
  2. Sign in with the Apple ID linked to your subscription.
  3. Complete any extra verification Apple asks for.
  4. You’ll be logged in automatically.
Important: Use the same login method you used to create your account. If you subscribed through Apple, select the Apple logo instead of entering your email and password.
How to Log In to FlixLatino on an Android Device
  1. Open the FlixLatino app.
  2. On the login screen, choose the method that matches how you created your account.

If you subscribed directly through the FlixLatino website

  1. Enter the email address on your FlixLatino account.
  2. Enter your FlixLatino password.
  3. Select Log In.

If you subscribed through Google Play

  1. Select the Google logo on the login screen.
  2. Sign in with the Google account linked to your subscription.
  3. Complete any extra verification Google asks for.
  4. You’ll be logged in automatically.
Important: Use the same login method you used to create your account. If you subscribed through Google Play, select the Google logo instead of entering your email and password.
How to Access FlixLatino Through Amazon Prime Video Channels

If you subscribed through Amazon Prime Video Channels, access FlixLatino from your Amazon account.

On the Amazon Prime Video website

  1. Go to PrimeVideo.com.
  2. Select Sign In.
  3. Sign in with the Amazon account you used to subscribe.
  4. Go to Channels or Subscriptions.
  5. Find and select FlixLatino.
  6. Select the movie or series you want.
  7. Select Play.

On a TV or supported device

  1. Open the Prime Video app.
  2. Sign in with the Amazon account you used to subscribe.
  3. Go to Channels or Subscriptions.
  4. Select FlixLatino.
  5. Select the movie or series you want.
  6. Select Play.
Important: If you subscribed through Amazon Prime Video Channels, you don’t need your FlixLatino email and password. Use your Amazon account instead, through Prime Video.
Note: Amazon Prime Video Channels is different from the FlixLatino app on the Amazon Appstore. If you downloaded the app directly to a Fire TV device, the login steps may be different.
How to Access FlixLatino Through Roku and The Roku Channel

FlixLatino Roku App

If you subscribed directly through the FlixLatino website, sign in to the FlixLatino app on Roku with your FlixLatino account.

  1. Open the FlixLatino app on your Roku device.
  2. Select Log In.
  3. Enter the email address on your FlixLatino account.
  4. Enter your FlixLatino password.
  5. Select Log In.

If you subscribed through The Roku Channel

Access FlixLatino through The Roku Channel, using the Roku account you used to subscribe.

  1. Open The Roku Channel on your Roku device.
  2. Make sure you’re signed in with the Roku account you used to subscribe.
  3. Find and select FlixLatino.
  4. Select the movie or series you want.
  5. Select Play.
Important: If you subscribed through The Roku Channel, you don’t need your FlixLatino email and password. Access FlixLatino directly through The Roku Channel, using your Roku account.
Note: The standalone FlixLatino app on Roku and FlixLatino through The Roku Channel are two different ways to access the service. Use whichever one matches how you subscribed.

8Linking Your TV

Why can’t I link my LG TV?

LG TVs don’t currently work with FlixLatino. We’re sorry for the inconvenience. In the meantime, you can watch FlixLatino on your phone, tablet, the website, Apple TV, Roku, or Fire TV Stick — or cast from your phone to your TV.

9Troubleshooting: My Premium Plan or Active Subscription Is Not Showing

If you recently changed your plan, or you already have an active subscription but FlixLatino asks you to upgrade or choose a plan, try these steps.

I changed my plan, but my Premium Plan isn’t showing
  1. Update the FlixLatino app to the latest version.
  2. Sign out, then sign back in.
  3. Check if your Premium Plan now shows correctly.
  4. If it still doesn’t, uninstall the FlixLatino app.
  5. Reinstall the latest version.
  6. Open the app and sign in using the same method linked to your subscription.
  7. Check if your Premium Plan now shows correctly.
The app is asking me to choose a plan, but I already have an active subscription
  1. Make sure the FlixLatino app is updated to the latest version.
  2. Sign out, then sign back in.
  3. If it still doesn’t work, uninstall and reinstall the app.
  4. After reinstalling, sign in using the same method you used to subscribe (see below).
  5. Check if your subscription is now recognized.
  • If you subscribed through the FlixLatino website, sign in with your email and password.
  • If you subscribed through Apple, select the Apple logo and sign in with your Apple ID.
  • If you subscribed through Google, select the Google logo and sign in with your Google account.
Important: Make sure you’re using the login method linked to your subscription. Signing in with a different email, Apple ID, or Google account may cause your subscription not to show up.

10Troubleshooting: Roku "HDCP Unauthorized" (Purple Screen)

A Roku player shows a purple screen with "HDCP Unauthorized" — or sometimes just a plain purple screen — when it detects that your TV or receiver doesn’t support HDCP, the copy-protection standard required for streaming over HDMI. A bad HDMI cable or connection can cause the same screen.

First, try these steps
  1. Setting up 4K Ultra HD for the first time? Follow Roku’s 4K setup instructions first. Still seeing a purple screen? Continue below.
  2. Unplug both ends of the HDMI cable from your Roku player and your TV or receiver.
  3. Turn off your TV and Roku player, and unplug their power cables.
  4. Reconnect both ends of the HDMI cable firmly.
  5. Plug the TV and Roku player back into power, and turn them on.
  6. Try playing the video again.
If that doesn’t work, try these next
  • Try a different HDMI input on your TV.
  • Try a different HDMI cable (under 6 feet, if possible) — the current one may be defective.
  • If you’re using an HDMI or A/V receiver switch, connect the Roku player directly to the TV instead.
  • Try a different TV, if you have one.
  • Using a computer monitor? Try a TV instead.
  • Try a different display setting on your Roku player, under Settings > Display type.
  • First time seeing this purple screen since setup? Confirm your TV and/or receiver supports HDCP — contact the manufacturer for details.

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Still need help?

Call us toll-free. Our support team is happy to help.

+1-888-533-8395